Returns & Refunds
We hope you love your purchase, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Products can be returned using this link. We are able to accept the return of unused products for a full refund within 30 days of their purchase. We can supply a VAT receipt upon request. Please email us at firstname.lastname@example.org with your request.
What should I do If I receive a faulty or damaged product?
MyBeautyBrand always strives to uphold the highest quality standards. However, sometimes damage can occur due to events beyond our control. Should you receive a faulty or damaged product, please email email@example.com and we will get back to you within 12 hours.
How long does will it take for my refund to be processed?
We will process your refund within 5 days of the return arriving at our warehouse. This will be made to your original payment method. Please note, your bank or credit card company may take 4-7 business days to credit. If you experience any issues please email firstname.lastname@example.org and we will get back to you within 12 hours.