Returns & Refunds
We hope you love your purchase, but if for any reason you do need to return something to us, we’ve made it as simple as possible, just send it back to us within the extended 30 days and, providing it's in its original condition, and we'll refund the product(s) for you.
Visit our dedicated returns portal to start your return.
- We do not offer free returns and cost of returning an item is your responsibility, but recommend you use a recorded delivery service and obtain proof of postage. We also do not refund the original shipping cost of your order. Before returning any item(s) to us, we do ask that they are in the same condition that you received them. Please take reasonable care to ensure that item(s) are returned safely and are not damaged in transit, and include the original packaging where possible.
- Once we have received your item(s) we will process your return as quickly as possible. Should you have any queries about the status of your return, please contact our friendly Customer Services team on email at firstname.lastname@example.org. We aim to respond to all email queries within 12 hours.
What should I do If I receive a faulty or damaged product?
MyBeautyBrand always strives to uphold the highest quality standards, but if you receive a faulty product we will cover the cost of return postage (up to £10 for the UK and up to £20 for the Rest of the World) and refund the product for you.
- If your package is visibly damaged on receipt please tell the person delivering your goods that you wish to sign as “received damaged”. If, once opened, your goods are faulty or damaged please contact us immediately via our support email email@example.com.
- Providing you have proof of purchase, we are happy to offer a refund on faulty or damaged goods for up to 30 days.
- If you are returning product(s) that are not faulty, then the cost of returning the product(s) to us is your responsibility.
How long does will it take for my refund to be processed?
We will process your refund within 5 days of the return arriving at our warehouse. This will be made to your original payment method. Please note, your bank or credit card company may take 4-7 business days to credit. If you experience any issues please email firstname.lastname@example.org and we will get back to you within 12 hours.