Where do you ship to?
Currently we only ship to the UK and Europe.
European countries we ship to:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkmenistan, Ukraine, Uzbekistan.
Unfortunately, we are unable to ship to Russia & Turkey due to shipping and customs complications.
What are your shipping options?
All orders placed before 4pm will be shipped same day by either standard tracked Royal Mail, which is 3-5 working days, £2.50 ( free over £25 ) or Express DPD delivery, £5.50 ( free over £50 ) which is 1-2 working days.
All orders placed before 4pm will be shipped same day by either standard delivery which is 5-10 working days, £5.95 ( free over £25 ) or Express DHL delivery, £10.95 ( free over £75) which is 2-4 working days.
Can I place an order over the phone?
Unfortunately, we are currently unable to take any orders over the phone.
Do you offer gift-wrapping?
At this time, we do not offer gift-wrapping. However, three products or more are packed in a white cotton make-up bag.
Which payment methods do you accept?
We accept all major credit and debit cards, such as Visa, Mastercard and Amex, as well as PayPal, Apple Pay and Google Pay.
I had technical issues and do not know whether my order went through and payment was taken.
When an order is completed you will receive a confirmation email to the email address you provided. If you did not receive an email, check your spam folder first before contacting firstname.lastname@example.org with as much detail as possible, such as full name, shipping address and the contents of your order, so the team can help you as best as possible. Alternatively, please contact your bank.
Where will my order be shipped from?
All orders will be shipped from the UK.
How do I track my order?
Once your order has been placed, you will receive a personalised tracking link, where you will be able to follow all the stages of your order from boxing and labelling to shipping. If you cannot find your tracking link please check your spam folder and then contact email@example.com. We will get back to you within 12 hours.
What happens if my shipment is undelivered?
If you have experienced any problems with your shipment, please email firstname.lastname@example.org and we will work to resolve this for you. We will get back to you within 12 hours.
Do I have to be in to receive my parcel?
If you are not in, Royal Mail or DPD will leave a calling card to arrange for a collection or redelivery.
Can I have my order shipped to an address that’s not the same as my payment details?
Yes, of course! When ordering, you can enter a different shipping address. If you have any problems during checkout please contact email@example.com and we will get back to you within 12 hours.
Do you ship to PO boxes?
Unfortunately we cannot ship to PO boxes at this time.
Am I able to cancel, change or edit my order and the shipping address?
You have up until the point of labelling to make any changes. You can see the stages of your order on your tracking link displayed on your confirmation email. If you have any questions on making any changes to your order, please email firstname.lastname@example.org and we will get back to you within 12 hours.